Hello,
You need to understand the chargback process completely or you will
potentially go out of business. You should have a policy that enables
you to fight chargbacks and win. This policy depends on you business
and it's price points.
First, you will need to supply the merchant processor the money, if not
you will be blocked from having an account from any processor. Then ask
what type of information you can supply to fight the CB. Be very
specific and active, the processor may not fight as hard for you as you
would like so be active.
Without knowing the specifics I cannot be specific on how to win,
however documentation is key.
Good luck
John Salyer
TandemPay
President
info.TakeThisOut@hydroponics-hydroponics.com wrote:
> Hi,
> our company runs an online shop which in the last month has received
> over £3000 in chargebacks, this has just been found out as we have had
> an email from our merchant credit card services who now want this money
> transfered into their account.
>
> This (i don't believe) has happened before (chargebacks) so i didnt
> know until we had the email from our merchant supplier.
>
> does anyone have any advice on how we can go about recouping this
> money?
> we have tried to ring the phone numbers left on the orders but
> obviously the numbers are not in use.
> we have also sent emails to the email addresses with no response.
> We have used a courier to send the items out and have signatures from
> all the order deliveries in question.
>
> Basically i need to know if we have lost the money completely or is
> there anything we can do to get the money back?
>
> should i pay the credit card merchant the amount the chargebacks have
> totalled?
>
> any advice would be greatly appriaciated.
>
> Thanks in advance
> Steve >> Stay informed about: need help or advice on chargebacks 
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