Web page Error - "The system cannot find the file spe..

Ken,
Thanks for the reply. I checked the Event log, but there is nothing in
the event log also.

Thanks,
Praveen.

"Ken Schaefer" <kenREMOVE.RemoveThis@THISadopenstatic.com> wrote in message
news:e4EyT9xEFHA.1936@TK2MSFTNGP14.phx.gbl...
 > Anything in the Windows Event Logs? Please post event ID, source and
 > description.
 >
 > Thanks
 >
 > Cheers
 > Ken
 >
 > "Praveen Chandra" <pravc61.RemoveThis@community.nospam> wrote in message
 > news:OGSAy9oEFHA.548@TK2MSFTNGP14.phx.gbl...
  >> All,
  >> We have a web application and are facing a strange problem at one of
  >> our customer's intranet site. When people try to access certain web pages
  >> (.asp), they are getting "HTTP 500 - Internal server error (Page cannot
  >> be displayed)". We tried removing the "Show friendly HTTP error messages"
  >> from the browser and got "The system cannot find the file specified"
  >> error. We verified the IIS logs of the same request it showed up as "HTTP
  >> 200" successful. This is a very random behavior and doesn't happen
  >> always.
  >> Please let us know if someone has any idea about what is the problem.
  >> Following the information about the IE version and IIS version.
  >>
  >> Client:
  >> Internet Explorer - 6.0.2800.1106
  >> Updated Versions: SP1; Q291940; Q330994; Q822925;
  >> Q832894; Q837009; Q867801; Q833989;
  >> Server:
  >> Microsoft Windows 2000
  >> 5.00.2195
  >> Service Pack 4
  >> IIS - 5.0
  >>
  >> Thanks,
  >> Praveen.
  >>
  >>
  >>
 >
 ><!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: Web page Error - &quot;The system cannot find the file spe.. 

Wait a minute.

You are saying that the user is seeing 500 Internal Server Error, but IIS is
logging 200 OK? Are you sure about that?

Cheers
Ken


"Praveen Chandra" <pravc61 DeleteThis @community.nospam> wrote in message
news:u2K1nmyEFHA.2572@tk2msftngp13.phx.gbl...
 > Ken,
 > Thanks for the reply. I checked the Event log, but there is nothing in
 > the event log also.
 >
 > Thanks,
 > Praveen.
 >
 > "Ken Schaefer" <kenREMOVE DeleteThis @THISadopenstatic.com> wrote in message
 > news:e4EyT9xEFHA.1936@TK2MSFTNGP14.phx.gbl...
  >> Anything in the Windows Event Logs? Please post event ID, source and
  >> description.
  >>
  >> Thanks
  >>
  >> Cheers
  >> Ken
  >>
  >> "Praveen Chandra" <pravc61 DeleteThis @community.nospam> wrote in message
  >> news:OGSAy9oEFHA.548@TK2MSFTNGP14.phx.gbl...
   >>> All,
   >>> We have a web application and are facing a strange problem at one of
   >>> our customer's intranet site. When people try to access certain web
   >>> pages (.asp), they are getting "HTTP 500 - Internal server error (Page
   >>> cannot be displayed)". We tried removing the "Show friendly HTTP error
   >>> messages" from the browser and got "The system cannot find the file
   >>> specified" error. We verified the IIS logs of the same request it showed
   >>> up as "HTTP 200" successful. This is a very random behavior and doesn't
   >>> happen always.
   >>> Please let us know if someone has any idea about what is the problem.
   >>> Following the information about the IE version and IIS version.
   >>>
   >>> Client:
   >>> Internet Explorer - 6.0.2800.1106
   >>> Updated Versions: SP1; Q291940; Q330994; Q822925;
   >>> Q832894; Q837009; Q867801; Q833989;
   >>> Server:
   >>> Microsoft Windows 2000
   >>> 5.00.2195
   >>> Service Pack 4
   >>> IIS - 5.0
   >>>
   >>> Thanks,
   >>> Praveen.
   >>>
   >>>
   >>>
  >>
  >>
 >
 ><!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: Web page Error - &quot;The system cannot find the file spe.. 

That's right, IIS records "200" status for the operation and all code
written in the asp is executed correctly. We have even tried monitoring the
network traffic between the browser and IIS and found that IIS returns
"500 - The system cannot find the file specified".

The above page was doing a "Response.Redirect ()" at the end of execution,
we are able to reduce the frequency of this issue by making the redirect
from the client side "location.href =url ". But that did not explain why it
is happening!

We have earlier seen similar issue with the IIS response (system cannot find
the file specified) when the URL (querystring) of page is abnormally long.
So thinking it is an issue with the size of the http request, we have been
trying to reduce the size of cookies (session based) and querystrings used
for the page. All of this only helped us to reduce the frequency of
occurring, but did not fix the issue.

Hope this information helps!

Thanks,
Praveen.

"Ken Schaefer" <kenREMOVE.RemoveThis@THISadopenstatic.com> wrote in message
news:eSl%23duyEFHA.1524@TK2MSFTNGP09.phx.gbl...
 > Wait a minute.
 >
 > You are saying that the user is seeing 500 Internal Server Error, but IIS
 > is logging 200 OK? Are you sure about that?
 >
 > Cheers
 > Ken
 >
 >
 > "Praveen Chandra" <pravc61.RemoveThis@community.nospam> wrote in message
 > news:u2K1nmyEFHA.2572@tk2msftngp13.phx.gbl...
  >> Ken,
  >> Thanks for the reply. I checked the Event log, but there is nothing in
  >> the event log also.
  >>
  >> Thanks,
  >> Praveen.
  >>
  >> "Ken Schaefer" <kenREMOVE.RemoveThis@THISadopenstatic.com> wrote in message
  >> news:e4EyT9xEFHA.1936@TK2MSFTNGP14.phx.gbl...
   >>> Anything in the Windows Event Logs? Please post event ID, source and
   >>> description.
   >>>
   >>> Thanks
   >>>
   >>> Cheers
   >>> Ken
   >>>
   >>> "Praveen Chandra" <pravc61.RemoveThis@community.nospam> wrote in message
   >>> news:OGSAy9oEFHA.548@TK2MSFTNGP14.phx.gbl...
   >>>> All,
   >>>> We have a web application and are facing a strange problem at one of
   >>>> our customer's intranet site. When people try to access certain web
   >>>> pages (.asp), they are getting "HTTP 500 - Internal server error (Page
   >>>> cannot be displayed)". We tried removing the "Show friendly HTTP error
   >>>> messages" from the browser and got "The system cannot find the file
   >>>> specified" error. We verified the IIS logs of the same request it
   >>>> showed up as "HTTP 200" successful. This is a very random behavior and
   >>>> doesn't happen always.
   >>>> Please let us know if someone has any idea about what is the problem.
   >>>> Following the information about the IE version and IIS version.
   >>>>
   >>>> Client:
   >>>> Internet Explorer - 6.0.2800.1106
   >>>> Updated Versions: SP1; Q291940; Q330994; Q822925;
   >>>> Q832894; Q837009; Q867801; Q833989;
   >>>> Server:
   >>>> Microsoft Windows 2000
   >>>> 5.00.2195
   >>>> Service Pack 4
   >>>> IIS - 5.0
   >>>>
   >>>> Thanks,
   >>>> Praveen.<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: Web page Error - &quot;The system cannot find the file spe.. 

Hi Praveen,

I'd suggest you set the web site's application protection to low(IIS
process) and then use filemon to trace which file it's look for when
the 'The system cannot find the file specified' is reproduced.

http://www.sysinternals.com/ntw2k/source/filemon.shtml

Add inetinfo.exe as the filter string in filemon toolbar.

Let us know if you get any progress or findings.
Thanks.

Best regards,

WenJun Zhang
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from your issue.

=====================================================

Business-Critical Phone Support (BCPS) provides you with technical
phone support at no charge during critical LAN outages or "business
down" situations. This benefit is available 24 hours a day, 7 days a
week to all Microsoft technology partners in the United States and
Canada.

This and other support options are available here:

BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/4001
0469
Others:
https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International
Support page:
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=====================================================

This posting is provided "AS IS" with no warranties, and confers no
rights.
 >> Stay informed about: Web page Error - &quot;The system cannot find the file spe.. 

Hi,
We tried running Filemon but never got any error status message (FILE
NOT FOUND), we only got "SUCCESS" or "BUFFER OVERFLOW" status messages. But
in the client IE we got the "HTTP 500 - Internal server error" ("The system
cannot find the file specified" when we removed the "Show friendly HTTP
error messages" from the browser settings). The IIS logs still recorded "200
SUCCESS" status, there absolutely no "500" status error in the IIS logs. We
also used NetMon to monitor the network packets, and found the GET request
for the ".asp" page is executed successfully, but the response sent from IIS
was "Status Code = 500 - Internal Server Error". Please find the details of
the network trace below, it will be great if you can help us to resolve this
issue:

71 21.937219 000802ED7C5D CISCO 07AC00 HTTP Response to Client; HTTP/1.1;
Status Code = 500 - Internal Server Error 145.26.119.46 145.6.26.163 IP
HTTP: Response to Client; HTTP/1.1; Status Code = 500 - Internal Server
Error
HTTP: Protocol Version =HTTP/1.1
HTTP: Status Code = Internal Server Error
HTTP: Reason =Server Error
HTTP: Server =Microsoft-IIS/5.0
HTTP: Date =Tue, 15 Feb 2005 13:12:54 GMT
HTTP: Content-Type =text/html
HTTP: Content-Length =102
HTTP: Data: Number of data bytes remaining = 102 (0x0066)
00000: 00 00 0C 07 AC 00 00 08 02 ED 7C 5D 08 00 45 00 ....¬....í|]..E.
00010: 01 19 C9 81 40 00 80 06 00 00 91 1A 77 2E 91 06 ..É�@.€...‘.w.‘.
00020: 1A A3 00 50 0C C5 98 3A 65 9B 40 5C 4A 26 50 18 .£.P.Ř:e›@\J&P.
00030: FF FF B4 FD 00 00 48 54 54 50 2F 31 2E 31 20 35 ÿÿ´ý..HTTP/1.1 5
00040: 30 30 20 53 65 72 76 65 72 20 45 72 72 6F 72 0D 00 Server Error.
00050: 0A 53 65 72 76 65 72 3A 20 4D 69 63 72 6F 73 6F .Server: Microso
00060: 66 74 2D 49 49 53 2F 35 2E 30 0D 0A 44 61 74 65 ft-IIS/5.0..Date
00070: 3A 20 54 75 65 2C 20 31 35 20 46 65 62 20 32 30 : Tue, 15 Feb 20
00080: 30 35 20 31 33 3A 31 32 3A 35 34 20 47 4D 54 0D 05 13:12:54 GMT.
00090: 0A 43 6F 6E 74 65 6E 74 2D 54 79 70 65 3A 20 74 .Content-Type: t
000A0: 65 78 74 2F 68 74 6D 6C 0D 0A 43 6F 6E 74 65 6E ext/html..Conten
000B0: 74 2D 4C 65 6E 67 74 68 3A 20 31 30 32 0D 0A 0D t-Length: 102...
000C0: 0A 3C 68 74 6D 6C 3E 3C 68 65 61 64 3E 3C 74 69 .<html><head><ti
000D0: 74 6C 65 3E 45 72 72 6F 72 3C 2F 74 69 74 6C 65 tle>Error</title
000E0: 3E 3C 2F 68 65 61 64 3E 3C 62 6F 64 79 3E 54 68 ></head><body>Th
000F0: 65 20 73 79 73 74 65 6D 20 63 61 6E 6E 6F 74 20 e system cannot
00100: 66 69 6E 64 20 74 68 65 20 66 69 6C 65 20 73 70 find the file sp
00110: 65 63 69 66 69 65 64 2E 20 3C 2F 62 6F 64 79 3E ecified. </body>
00120: 3C 2F 68 74 6D 6C 3E </html>


Thanks,
Praveen.


""WenJun Zhang[msft]"" <v-wzhang RemoveThis @online.microsoft.com> wrote in message
news:5llNeM0EFHA.2420@TK2MSFTNGXA01.phx.gbl...
 > Hi Praveen,
 >
 > I'd suggest you set the web site's application protection to low(IIS
 > process) and then use filemon to trace which file it's look for when
 > the 'The system cannot find the file specified' is reproduced.
 >
<font color=purple> > <a style='text-decoration: underline;' href="http://www.sysinternals.com/ntw2k/source/filemon.shtml</font" target="_blank">http://www.sysinternals.com/ntw2k/source/filemon.shtml</font</a>>
 >
 > Add inetinfo.exe as the filter string in filemon toolbar.
 >
 > Let us know if you get any progress or findings.
 > Thanks.
 >
 > Best regards,
 >
 > WenJun Zhang
 > Microsoft Online Partner Support
 >
 > When responding to posts, please "Reply to Group" via your newsreader
 > so that others may learn and benefit from your issue.
 >
 > =====================================================
 >
 > Business-Critical Phone Support (BCPS) provides you with technical
 > phone support at no charge during critical LAN outages or "business
 > down" situations. This benefit is available 24 hours a day, 7 days a
 > week to all Microsoft technology partners in the United States and
 > Canada.
 >
 > This and other support options are available here:
 >
 > BCPS:
<font color=purple> > <a style='text-decoration: underline;' href="https://partner.microsoft.com/US/technicalsupport/supportoverview/4001</font" target="_blank">https://partner.microsoft.com/US/technicalsupport/supportoverview/4001</font</a>>
 > 0469
 > Others:
<font color=purple> > <a style='text-decoration: underline;' href="https://partner.microsoft.com/US/technicalsupport/supportoverview/</font" target="_blank">https://partner.microsoft.com/US/technicalsupport/supportoverview/</font</a>>
 >
 > If you are outside the United States, please visit our International
 > Support page:
<font color=purple> > <a style='text-decoration: underline;' href="http://support.microsoft.com/default.aspx?scid=%2finternational.aspx.</font" target="_blank">http://support.microsoft.com/default.aspx?scid=%2finternational.aspx.</font</a>>
 >
 > =====================================================
 >
 > This posting is provided "AS IS" with no warranties, and confers no
 > rights.
 ><!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: Web page Error - &quot;The system cannot find the file spe.. 

Hi Praveen,

I got a little clue. Some former cases show this kind of problem may
be caused by some third-party ISAPI filters(e.g Fileup.dll). Please
open the site's property->ISAPI filter tab to check if there is any
special one. Also open the server's property->WWW service master
setting to check if there is any third-party global filters installed.

If there are, you may temp remove them to test the result.

Thanks.

Best regards,

WenJun Zhang
Microsoft Online Partner Support

This posting is provided "AS IS" with no warranties, and confers no
rights.
 >> Stay informed about: Web page Error - &quot;The system cannot find the file spe.. 

Hi,

Thanks a lot for the response. We found that there was an ISAPI filter
installed for FileUPEE and once we removed the filter we did not get the
"page cannot be displayed" error. And once we put the ISAPI filter back we
got we were able to repeat the "page cannot be displayed" error. But this
error comes up only from a particular machine with a particular IE version

(Internet Explorer - 6.0.2800.1106
Updated Versions: SP1; Q291940; Q330994; Q822925;
Q832894; Q837009; Q867801; Q833989;).

If we try the same operation from another machine with a different IE
version

(Internet Explorer - 6.0.2800.1106
Updated Versions: SP1;).

We are not able to repeat the error, irrespective of if the ISAPI filter is
installed or not. So do you think it has something to do with the
combination of ISAPI filter and a particular version of IE. It will be great
if you can through some light on the version issue of IE apart from the
ISAPI filters installed at the server.



Your support is appreciated.



Thanks,

Praveen.



""WenJun Zhang[msft]"" <v-wzhang DeleteThis @online.microsoft.com> wrote in message
news:o%23bmTz$EFHA.932@TK2MSFTNGXA01.phx.gbl...
Hi Praveen,

I got a little clue. Some former cases show this kind of problem may
be caused by some third-party ISAPI filters(e.g Fileup.dll). Please
open the site's property->ISAPI filter tab to check if there is any
special one. Also open the server's property->WWW service master
setting to check if there is any third-party global filters installed.

If there are, you may temp remove them to test the result.

Thanks.

Best regards,

WenJun Zhang
Microsoft Online Partner Support

This posting is provided "AS IS" with no warranties, and confers no
rights.
 >> Stay informed about: Web page Error - &quot;The system cannot find the file spe.. 

Praveen,

Yes, looks like the filter function has some compatibility issue with
new released IE patch, but I have no info on this since it's a
third-party one. You may contact its vendor to report this issue.
Probably they've already noticed this problem and may release a new
version.

Thanks.

Best regards,

WenJun Zhang
Microsoft Online Partner Support

This posting is provided "AS IS" with no warranties, and confers no
rights.
 >> Stay informed about: Web page Error - &quot;The system cannot find the file spe..