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External
Since: May 26, 2006
Posts: 10
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(Msg. 1) Posted: Tue May 15, 2007 9:26 am
Post subject: SSL connection not working for some people?
Archived from groups: alt>www>webmaster (more info?)
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I just set up a site at a new host, and I'm having a weird problem where
the shared SSL they provide just flat doesn't work for some users.
When I try to access https://autodepot.merchantsecure.com/ I get "page
cannot be displayed" and "Unable to connect" errors in either IE or
Firefox using several different PCs on the same LAN.
When Tech support told me it was set up correctly on their end, I sent
the link out to some friends, and some of them experienced the same
problem I did, while others said it worked fine.
I can access the hosting account's non-secure URLs without any problem
whatsoever, and when I ping the URL, it responds from the appropriate IP
address.
Has anyone ever experienced an SSL URL that worked for some people but
others couldn't connect to it? Any ideas why this might happen?
Thanks. |
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External
Since: Sep 01, 2005
Posts: 44
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(Msg. 2) Posted: Tue May 15, 2007 10:34 am
Post subject: Re: SSL connection not working for some people? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: Jul 14, 2003
Posts: 1188
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(Msg. 3) Posted: Tue May 15, 2007 3:02 pm
Post subject: Re: SSL connection not working for some people? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Pupkin wrote:
> I just set up a site at a new host, and I'm having a weird problem where
> the shared SSL they provide just flat doesn't work for some users.
>
> When I try to access https://autodepot.merchantsecure.com/ I get "page
> cannot be displayed" and "Unable to connect" errors in either IE or
> Firefox using several different PCs on the same LAN.
>
> When Tech support told me it was set up correctly on their end, I sent
> the link out to some friends, and some of them experienced the same
> problem I did, while others said it worked fine.
>
> I can access the hosting account's non-secure URLs without any problem
> whatsoever, and when I ping the URL, it responds from the appropriate IP
> address.
>
> Has anyone ever experienced an SSL URL that worked for some people but
> others couldn't connect to it? Any ideas why this might happen?
>
> Thanks.
Perhaps something in your firewall is preventing it? I get it fine, and
the certificate looks OK.
Can you access any of their other secure sites on this server? And can
you telnet to port 443 on your site?
--
==================
Remove the "x" from my email address
Jerry Stuckle
JDS Computer Training Corp.
jstucklex.DeleteThis@attglobal.net
================== >> Stay informed about: SSL connection not working for some people? |
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External
Since: May 26, 2006
Posts: 10
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(Msg. 4) Posted: Tue May 15, 2007 3:02 pm
Post subject: Re: SSL connection not working for some people? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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In article <9MydnSRDLqCbdtTbnZ2dnUVZ_segnZ2d DeleteThis @comcast.com>,
jstucklex DeleteThis @attglobal.net says...
> Pupkin wrote:
> > I just set up a site at a new host, and I'm having a weird problem where
> > the shared SSL they provide just flat doesn't work for some users.
> >
> > When I try to access https://autodepot.merchantsecure.com/ I get "page
> > cannot be displayed" and "Unable to connect" errors in either IE or
> > Firefox using several different PCs on the same LAN.
> >
> > When Tech support told me it was set up correctly on their end, I sent
> > the link out to some friends, and some of them experienced the same
> > problem I did, while others said it worked fine.
> >
> > I can access the hosting account's non-secure URLs without any problem
> > whatsoever, and when I ping the URL, it responds from the appropriate IP
> > address.
> >
> > Has anyone ever experienced an SSL URL that worked for some people but
> > others couldn't connect to it? Any ideas why this might happen?
> >
> > Thanks.
>
> Perhaps something in your firewall is preventing it? I get it fine, and
> the certificate looks OK.
>
> Can you access any of their other secure sites on this server? And can
> you telnet to port 443 on your site?
>
It looks like it might just be a case of extremely slow DNS propagation
(4 days!) -- as of the two replies in this group, one couldn't hit it
and the other could. >> Stay informed about: SSL connection not working for some people? |
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External
Since: Jul 14, 2003
Posts: 1188
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(Msg. 5) Posted: Tue May 15, 2007 3:02 pm
Post subject: Re: SSL connection not working for some people? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Pupkin wrote:
> In article <9MydnSRDLqCbdtTbnZ2dnUVZ_segnZ2d.TakeThisOut@comcast.com>,
> jstucklex.TakeThisOut@attglobal.net says...
>> Pupkin wrote:
>>> I just set up a site at a new host, and I'm having a weird problem where
>>> the shared SSL they provide just flat doesn't work for some users.
>>>
>>> When I try to access https://autodepot.merchantsecure.com/ I get "page
>>> cannot be displayed" and "Unable to connect" errors in either IE or
>>> Firefox using several different PCs on the same LAN.
>>>
>>> When Tech support told me it was set up correctly on their end, I sent
>>> the link out to some friends, and some of them experienced the same
>>> problem I did, while others said it worked fine.
>>>
>>> I can access the hosting account's non-secure URLs without any problem
>>> whatsoever, and when I ping the URL, it responds from the appropriate IP
>>> address.
>>>
>>> Has anyone ever experienced an SSL URL that worked for some people but
>>> others couldn't connect to it? Any ideas why this might happen?
>>>
>>> Thanks.
>> Perhaps something in your firewall is preventing it? I get it fine, and
>> the certificate looks OK.
>>
>> Can you access any of their other secure sites on this server? And can
>> you telnet to port 443 on your site?
>>
>
>
> It looks like it might just be a case of extremely slow DNS propagation
> (4 days!) -- as of the two replies in this group, one couldn't hit it
> and the other could.
>
>
>
It shouldn't take four days to propagate. The last change I made did it
in a few hours. And even back in the old days (when they just updated
twice a day instead) it never took more than 48-72 hours.
Of course, this could be a problem if your TTL value is set to several
days. But I don't know of many nameservers where that would be the default.
You could tell if you had the failing people ping the server to see if
it comes back with the correct ip.
--
==================
Remove the "x" from my email address
Jerry Stuckle
JDS Computer Training Corp.
jstucklex.TakeThisOut@attglobal.net
================== >> Stay informed about: SSL connection not working for some people? |
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External
Since: Sep 01, 2005
Posts: 44
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(Msg. 6) Posted: Tue May 15, 2007 7:31 pm
Post subject: Re: SSL connection not working for some people? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Pupkin wrote:
>
> It looks like it might just be a case of extremely slow DNS propagation
> (4 days!) -- as of the two replies in this group, one couldn't hit it
> and the other could.
>
The host resolves fine.
>host autodepot.merchantsecure.com
autodepot.merchantsecure.com = 64.34.120.63
There is no HTTP server running on either port 80 or 443. Or on any
other port AFAICT.
--
jmm (hyphen) list (at) sohnen-moe (dot) com
(Remove .AXSPAMGN for email) >> Stay informed about: SSL connection not working for some people? |
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External
Since: Jan 18, 2007
Posts: 23
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(Msg. 7) Posted: Tue May 15, 2007 11:00 pm
Post subject: Re: SSL connection not working for some people? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Jerry Stuckle wrote:
> Pupkin wrote:
>> In article <9MydnSRDLqCbdtTbnZ2dnUVZ_segnZ2d DeleteThis @comcast.com>,
>> jstucklex DeleteThis @attglobal.net says...
>>> Pupkin wrote:
>>>> I just set up a site at a new host, and I'm having a weird problem
>>>> where the shared SSL they provide just flat doesn't work for some
>>>> users.
>>>>
>>>> When I try to access https://autodepot.merchantsecure.com/ I get
>>>> "page cannot be displayed" and "Unable to connect" errors in either
>>>> IE or Firefox using several different PCs on the same LAN.
>>>>
>>>> When Tech support told me it was set up correctly on their end, I
>>>> sent the link out to some friends, and some of them experienced the
>>>> same problem I did, while others said it worked fine.
>>>>
>>>> I can access the hosting account's non-secure URLs without any
>>>> problem whatsoever, and when I ping the URL, it responds from the
>>>> appropriate IP address.
>>>>
>>>> Has anyone ever experienced an SSL URL that worked for some people
>>>> but others couldn't connect to it? Any ideas why this might happen?
>>>>
>>>> Thanks.
>>> Perhaps something in your firewall is preventing it? I get it fine,
>>> and the certificate looks OK.
>>>
>>> Can you access any of their other secure sites on this server? And
>>> can you telnet to port 443 on your site?
>>>
>>
>>
>> It looks like it might just be a case of extremely slow DNS
>> propagation (4 days!) -- as of the two replies in this group, one
>> couldn't hit it and the other could.
>>
>>
>>
>
> It shouldn't take four days to propagate. The last change I made did it
> in a few hours. And even back in the old days (when they just updated
> twice a day instead) it never took more than 48-72 hours.
>
> Of course, this could be a problem if your TTL value is set to several
> days. But I don't know of many nameservers where that would be the
> default.
>
> You could tell if you had the failing people ping the server to see if
> it comes back with the correct ip.
>
>
ping returns 64.34.120.63 but site is not accessible to me.
--
Wayne
www.glenmeadows.us
"I cannot imagine a God who rewards and punishes the objects of his
creation, whose purposes are modeled after our own -- a God, in short,
who is but a reflection of human frailty. Neither can I believe that the
individual survives the death of his body, although feeble souls harbor
such thoughts through fear or ridiculous egotism." [Einstein] >> Stay informed about: SSL connection not working for some people? |
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External
Since: Jul 14, 2003
Posts: 1188
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(Msg. 8) Posted: Tue May 15, 2007 11:00 pm
Post subject: Re: SSL connection not working for some people? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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wayne wrote:
> Jerry Stuckle wrote:
>> Pupkin wrote:
>>> In article <9MydnSRDLqCbdtTbnZ2dnUVZ_segnZ2d DeleteThis @comcast.com>,
>>> jstucklex DeleteThis @attglobal.net says...
>>>> Pupkin wrote:
>>>>> I just set up a site at a new host, and I'm having a weird problem
>>>>> where the shared SSL they provide just flat doesn't work for some
>>>>> users.
>>>>>
>>>>> When I try to access https://autodepot.merchantsecure.com/ I get
>>>>> "page cannot be displayed" and "Unable to connect" errors in either
>>>>> IE or Firefox using several different PCs on the same LAN.
>>>>>
>>>>> When Tech support told me it was set up correctly on their end, I
>>>>> sent the link out to some friends, and some of them experienced the
>>>>> same problem I did, while others said it worked fine.
>>>>>
>>>>> I can access the hosting account's non-secure URLs without any
>>>>> problem whatsoever, and when I ping the URL, it responds from the
>>>>> appropriate IP address.
>>>>>
>>>>> Has anyone ever experienced an SSL URL that worked for some people
>>>>> but others couldn't connect to it? Any ideas why this might happen?
>>>>>
>>>>> Thanks.
>>>> Perhaps something in your firewall is preventing it? I get it fine,
>>>> and the certificate looks OK.
>>>>
>>>> Can you access any of their other secure sites on this server? And
>>>> can you telnet to port 443 on your site?
>>>>
>>>
>>>
>>> It looks like it might just be a case of extremely slow DNS
>>> propagation (4 days!) -- as of the two replies in this group, one
>>> couldn't hit it and the other could.
>>>
>>>
>>>
>>
>> It shouldn't take four days to propagate. The last change I made did
>> it in a few hours. And even back in the old days (when they just
>> updated twice a day instead) it never took more than 48-72 hours.
>>
>> Of course, this could be a problem if your TTL value is set to several
>> days. But I don't know of many nameservers where that would be the
>> default.
>>
>> You could tell if you had the failing people ping the server to see if
>> it comes back with the correct ip.
>>
>>
>
> ping returns 64.34.120.63 but site is not accessible to me.
>
Interesting. Works fine from here, and I get the same IP for ping.
It almost looks like a filter in place on the server. Firewall blocking
by ip address maybe?
--
==================
Remove the "x" from my email address
Jerry Stuckle
JDS Computer Training Corp.
jstucklex DeleteThis @attglobal.net
================== >> Stay informed about: SSL connection not working for some people? |
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External
Since: Jul 14, 2003
Posts: 1188
|
(Msg. 9) Posted: Wed May 16, 2007 7:57 am
Post subject: Re: SSL connection not working for some people? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Jim Moe wrote:
> Pupkin wrote:
>> It looks like it might just be a case of extremely slow DNS propagation
>> (4 days!) -- as of the two replies in this group, one couldn't hit it
>> and the other could.
>>
> The host resolves fine.
>> host autodepot.merchantsecure.com
> autodepot.merchantsecure.com = 64.34.120.63
>
> There is no HTTP server running on either port 80 or 443. Or on any
> other port AFAICT.
>
Actually, there is, Joe. I can connect to it just fine.
Both ports are active, although Port 80 just puts up a message that you
need to be using https.
Very strange.
--
==================
Remove the "x" from my email address
Jerry Stuckle
JDS Computer Training Corp.
jstucklex.RemoveThis@attglobal.net
================== >> Stay informed about: SSL connection not working for some people? |
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External
Since: May 26, 2006
Posts: 10
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(Msg. 10) Posted: Thu May 17, 2007 12:51 pm
Post subject: Re: SSL connection not working for some people? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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In article <_7CdnZPm2NXaQ9fbnZ2dnUVZ_rPinZ2d DeleteThis @comcast.com>,
jstucklex DeleteThis @attglobal.net says...
> Jim Moe wrote:
> > Pupkin wrote:
> >> It looks like it might just be a case of extremely slow DNS propagation
> >> (4 days!) -- as of the two replies in this group, one couldn't hit it
> >> and the other could.
> >>
> > The host resolves fine.
> >> host autodepot.merchantsecure.com
> > autodepot.merchantsecure.com = 64.34.120.63
> >
> > There is no HTTP server running on either port 80 or 443. Or on any
> > other port AFAICT.
> >
>
> Actually, there is, Joe. I can connect to it just fine.
>
> Both ports are active, although Port 80 just puts up a message that you
> need to be using https.
>
> Very strange.
>
Surprise, surprise: their tech support told me for days nothing was
wrong, and then 10 minutes after another help ticket on the subject it
was magically working.
Thanks for confirming that the issue did not just lie in my own
incompetence! >> Stay informed about: SSL connection not working for some people? |
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External
Since: Jul 14, 2003
Posts: 1188
|
(Msg. 11) Posted: Thu May 17, 2007 9:25 pm
Post subject: Re: SSL connection not working for some people? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Pupkin wrote:
> In article <_7CdnZPm2NXaQ9fbnZ2dnUVZ_rPinZ2d RemoveThis @comcast.com>,
> jstucklex RemoveThis @attglobal.net says...
>> Jim Moe wrote:
>>> Pupkin wrote:
>>>> It looks like it might just be a case of extremely slow DNS propagation
>>>> (4 days!) -- as of the two replies in this group, one couldn't hit it
>>>> and the other could.
>>>>
>>> The host resolves fine.
>>>> host autodepot.merchantsecure.com
>>> autodepot.merchantsecure.com = 64.34.120.63
>>>
>>> There is no HTTP server running on either port 80 or 443. Or on any
>>> other port AFAICT.
>>>
>> Actually, there is, Joe. I can connect to it just fine.
>>
>> Both ports are active, although Port 80 just puts up a message that you
>> need to be using https.
>>
>> Very strange.
>>
>
> Surprise, surprise: their tech support told me for days nothing was
> wrong, and then 10 minutes after another help ticket on the subject it
> was magically working.
>
> Thanks for confirming that the issue did not just lie in my own
> incompetence!
IOW they fixed their broken firewall... 
--
==================
Remove the "x" from my email address
Jerry Stuckle
JDS Computer Training Corp.
jstucklex RemoveThis @attglobal.net
================== >> Stay informed about: SSL connection not working for some people? |
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