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SMTP mail fails despite successful SmtpDiag results

 
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Author Message
Newba

External


Since: Apr 05, 2007
Posts: 3



(Msg. 1) Posted: Thu Apr 05, 2007 11:05 am
Post subject: SMTP mail fails despite successful SmtpDiag results
Archived from groups: microsoft>public>inetserver>iis (more info?)

I wonder if anyone can help me figure out why SMTP outgoing mail fails
on IIS 6.0 installed on Windows 2003 Server.

I searched the internet, and it recommended a diagnostic tool called
SMTPDiag from Microsoft. It ran a bunch of tests. It makes it look
as if everything went okay. But the test message is still not
received in my inbox on the other end, no matter which of my email
addresses I send to. Also, any test message I put into the Pickup
folder instantly goes into the Queue folder and just sits there.

The only error SMTPDiag gives is at the beginning:
Failed to connect to the domain controller. Error: 8007054b
But all the websites that talk about this say to ignore that error.
Then it says Checking TCP/UDP SOA serial number using DNS server. It
says:
TCP test succeeded.
UDP test succeeded.

Then it says Checking TCP/UDP SOA serial number using DNS server
It says:
TCP test succeeded.
UDP test succeeded.

It says:
SOA serial number match: Passed.

It says:
Checking local domain records.
It says:
Both TCP and UDP queries succeeded. Local DNS test passed.

Then: Checking remote domain records.
It says:
Both TCP and UDP queries succeeded. Remote DNS test passed.

Then it says it's Checking MX servers listed for [the address I'm
sending to].
Then it properly gives the name of the email server at the remote
location.
It says "Sent" and "Received"

Here's where it gets maybe a little strange: It says it successfully
connected to the remote server, and then it goes through this send,
receive dialog, as if it's sending a message. Then it does it again.
And again. And again. No error, just seems to send it several times.

No message is ever received. No error is ever generated.
What to do?????
Thanks!

 >> Stay informed about: SMTP mail fails despite successful SmtpDiag results 
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Steve Schofield

External


Since: Nov 26, 2006
Posts: 221



(Msg. 2) Posted: Thu Apr 05, 2007 9:28 pm
Post subject: Re: SMTP mail fails despite successful SmtpDiag results [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Enable logging and see what is in the logs. This can help identify what is
happening.

http://weblogs.asp.net/steveschofield/archive/2007/03/25/want-help-wit...is-smtp

--

Thank you,

Steve Schofield
Windows Server MVP - IIS
ASPInsider Member - MCP

http://www.orcsweb.com/
Managed Complex Hosting
#1 in Service and Support

"Newba" <jonaanoj DeleteThis @aol.com> wrote in message
news:1175796358.898884.112910@p77g2000hsh.googlegroups.com...
>I wonder if anyone can help me figure out why SMTP outgoing mail fails
> on IIS 6.0 installed on Windows 2003 Server.
>
> I searched the internet, and it recommended a diagnostic tool called
> SMTPDiag from Microsoft. It ran a bunch of tests. It makes it look
> as if everything went okay. But the test message is still not
> received in my inbox on the other end, no matter which of my email
> addresses I send to. Also, any test message I put into the Pickup
> folder instantly goes into the Queue folder and just sits there.
>
> The only error SMTPDiag gives is at the beginning:
> Failed to connect to the domain controller. Error: 8007054b
> But all the websites that talk about this say to ignore that error.
> Then it says Checking TCP/UDP SOA serial number using DNS server. It
> says:
> TCP test succeeded.
> UDP test succeeded.
>
> Then it says Checking TCP/UDP SOA serial number using DNS server
> It says:
> TCP test succeeded.
> UDP test succeeded.
>
> It says:
> SOA serial number match: Passed.
>
> It says:
> Checking local domain records.
> It says:
> Both TCP and UDP queries succeeded. Local DNS test passed.
>
> Then: Checking remote domain records.
> It says:
> Both TCP and UDP queries succeeded. Remote DNS test passed.
>
> Then it says it's Checking MX servers listed for [the address I'm
> sending to].
> Then it properly gives the name of the email server at the remote
> location.
> It says "Sent" and "Received"
>
> Here's where it gets maybe a little strange: It says it successfully
> connected to the remote server, and then it goes through this send,
> receive dialog, as if it's sending a message. Then it does it again.
> And again. And again. No error, just seems to send it several times.
>
> No message is ever received. No error is ever generated.
> What to do?????
> Thanks!
>

 >> Stay informed about: SMTP mail fails despite successful SmtpDiag results 
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Steve Schofield

External


Since: Nov 26, 2006
Posts: 221



(Msg. 3) Posted: Fri Apr 06, 2007 5:57 am
Post subject: Re: SMTP mail fails despite successful SmtpDiag results [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Here is a blog I wrote on troubleshooting email messages. This might help.
http://weblogs.asp.net/steveschofield/archive/2007/04/06/want-to-troub...hoot-yo

--

Thank you,

Steve Schofield
Windows Server MVP - IIS
ASPInsider Member - MCP

http://www.orcsweb.com/
Managed Complex Hosting
#1 in Service and Support

"Newba" <jonaanoj RemoveThis @aol.com> wrote in message
news:1175796358.898884.112910@p77g2000hsh.googlegroups.com...
>I wonder if anyone can help me figure out why SMTP outgoing mail fails
> on IIS 6.0 installed on Windows 2003 Server.
>
> I searched the internet, and it recommended a diagnostic tool called
> SMTPDiag from Microsoft. It ran a bunch of tests. It makes it look
> as if everything went okay. But the test message is still not
> received in my inbox on the other end, no matter which of my email
> addresses I send to. Also, any test message I put into the Pickup
> folder instantly goes into the Queue folder and just sits there.
>
> The only error SMTPDiag gives is at the beginning:
> Failed to connect to the domain controller. Error: 8007054b
> But all the websites that talk about this say to ignore that error.
> Then it says Checking TCP/UDP SOA serial number using DNS server. It
> says:
> TCP test succeeded.
> UDP test succeeded.
>
> Then it says Checking TCP/UDP SOA serial number using DNS server
> It says:
> TCP test succeeded.
> UDP test succeeded.
>
> It says:
> SOA serial number match: Passed.
>
> It says:
> Checking local domain records.
> It says:
> Both TCP and UDP queries succeeded. Local DNS test passed.
>
> Then: Checking remote domain records.
> It says:
> Both TCP and UDP queries succeeded. Remote DNS test passed.
>
> Then it says it's Checking MX servers listed for [the address I'm
> sending to].
> Then it properly gives the name of the email server at the remote
> location.
> It says "Sent" and "Received"
>
> Here's where it gets maybe a little strange: It says it successfully
> connected to the remote server, and then it goes through this send,
> receive dialog, as if it's sending a message. Then it does it again.
> And again. And again. No error, just seems to send it several times.
>
> No message is ever received. No error is ever generated.
> What to do?????
> Thanks!
>
 >> Stay informed about: SMTP mail fails despite successful SmtpDiag results 
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Newba

External


Since: Apr 05, 2007
Posts: 3



(Msg. 4) Posted: Fri Apr 06, 2007 6:07 am
Post subject: Re: SMTP mail fails despite successful SmtpDiag results [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Thanks so much for the response. Smile I actually did enable extended
logging with all options yesterday, figuring maybe it would be a good
idea. However, not being an expert at SMTP log files, I don't see
anything suspicious (I'm looking for information on looking at log
files, but most of it is about web log files, not SMTP). It just
looks as if it's "doing it's thing." I also tried your suggestion of
turning SMTP off and back on again. I thought maybe if I put a test
message in the Pickup folder and then turned it back on, the message
would "magically" get sent. No such luck. Sad

Here's something else that's very very strange. This morning, for the
first time, I got mail from this SMTP server, but only in the form of
a warning notification. This was from a test message I sent to myself
from myself yesterday (I've changed the email addresses here):

to:myaddress@theoffice.com
from:myotheraddress@thesameoffice.com
subject:This is a test.

this is a test.
okay?

So, after a day, I got 5 notices at myotheraddress.DeleteThis@thesameoffice.com
like this:

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

myaddress.DeleteThis@theoffice.com

!!!!???? If it could send send the warning message to my address at
the office, why could it not send the message to my address at the
same office?! (It also has been unable to send to
myotheraddress.DeleteThis@thesameoffice.com except for this warning message.)
So, only warning/failure messages can get sent. Bizarre!

Anyhow, here's part of the SMTP log (I've changed some of the IP
addresses and other names). I'd be interested if you can make heads
or tails about what's wrong from this:

SMTP - - - -
2007-04-06 11:53:12 999.180.200.1 OutboundConnectionCommand SMTPSVC1
myweb10 - 25 MAIL - FROM:<webmaster.DeleteThis@mycompany.com>+SIZE=9996 0 0 4 0
5875 SMTP - - - -
2007-04-06 11:53:13 999.180.200.1 OutboundConnectionResponse SMTPSVC1
myweb10 - 25 - - 999+2.1.0+Sender+syntax+Ok;+ 0 0 28 0 6782 SMTP - - -
-
2007-04-06 11:53:13 999.180.200.1 OutboundConnectionCommand SMTPSVC1
myweb10 - 25 RCPT - TO:<luggagemaster.DeleteThis@yandex.ru> 0 0 4 0 6782 SMTP - -
- -
2007-04-06 11:53:13 999.180.200.1 OutboundConnectionResponse SMTPSVC1
myweb10 - 25 - -

999+2.1.5+Ok;+can+accomodate+9996+byte+message+for
+<luggagemaster.DeleteThis@yandex.ru> 0 0 76 0 6969 SMTP - - - -
2007-04-06 11:53:13 999.180.200.1 OutboundConnectionCommand SMTPSVC1
myweb10 - 25 BDAT - 9996+LAST 0 0 4 0 6969 SMTP - - - -
2007-04-06 11:53:13 999.180.200.1 OutboundConnectionResponse SMTPSVC1
myweb10 - 25 - -

999+2.0.0+S1474466AbXDFLxO+Roger,+got+9996+bytes+in+the+last+chunk,
+stored+3224+bytes+into+spool 0 0 96 0 7141 SMTP - - - -
2007-04-06 11:53:13 999.180.200.1 OutboundConnectionCommand SMTPSVC1
myweb10 - 25 QUIT - - 0 0 4 0 7141 SMTP - - - -
2007-04-06 11:53:13 999.180.200.1 OutboundConnectionResponse SMTPSVC1
myweb10 - 25 - - 221+2.0.0+mxfront1.yandex.ru+Out 0 0 32 0 7313 SMTP -
- - -
2007-04-06 11:56:29 99.999.6.254 nagios-nms01 SMTPSVC1 myweb10
99.999.6.75 0 HELO - +nagios-nms01 999 0 36 17 0 SMTP - - - -
2007-04-06 11:56:29 99.999.6.254 nagios-nms01 SMTPSVC1 myweb10
99.999.6.75 0 QUIT - nagios-nms01 240 0 58 4 0 SMTP - - - -
2007-04-06 11:57:08 99.999.6.254 kgsinms07.net.gsi SMTPSVC1 myweb10
99.999.6.75 0 HELO - +kgsinms07.net.gsi 999 0 36 22 0 SMTP - - - -
2007-04-06 11:57:08 99.999.6.254 kgsinms07.net.gsi SMTPSVC1 myweb10
99.999.6.75 0 MAIL - +FROM:++ 501 0 27 12 0 SMTP - - - -
2007-04-06 11:57:08 99.999.6.254 kgsinms07.net.gsi SMTPSVC1 myweb10
99.999.6.75 0 QUIT - kgsinms07.net.gsi 240 0 58 4 0 SMTP - - - -
2007-04-06 12:00:59 99.999.6.254 nagios-nms01 SMTPSVC1 myweb10
99.999.6.75 0 HELO - +nagios-nms01 999 0 36 17 0 SMTP - - - -
2007-04-06 12:00:59 99.999.6.254 nagios-nms01 SMTPSVC1 myweb10
99.999.6.75 0 QUIT - nagios-nms01 240 0 58 4 0 SMTP - - - -
2007-04-06 12:05:28 99.999.6.254 nagios-nms01 SMTPSVC1 myweb10
99.999.6.75 0 HELO - +nagios-nms01 999 0 36 17 0 SMTP - - - -
2007-04-06 12:05:28 99.999.6.254 nagios-nms01 SMTPSVC1 myweb10
99.999.6.75 0 QUIT - nagios-nms01 240 0 58 4 0 SMTP - - - -
2007-04-06 12:06:16 99.999.6.254 kgsinms07.net.gsi SMTPSVC1 myweb10
99.999.6.75 0 HELO - +kgsinms07.net.gsi 999 0 36 22 0 SMTP - - - -
2007-04-06 12:06:16 99.999.6.254 kgsinms07.net.gsi SMTPSVC1 myweb10
99.999.6.75 0 MAIL - +FROM:++ 501 0 27 12 0 SMTP - - - -
2007-04-06 12:06:16 99.999.6.254 kgsinms07.net.gsi SMTPSVC1 myweb10
99.999.6.75 0 QUIT - kgsinms07.net.gsi 240 0 58 4 0 SMTP - - - -
2007-04-06 12:09:58 99.999.6.254 nagios-nms01 SMTPSVC1 myweb10
99.999.6.75 0 HELO - +nagios-nms01 999 0 36 17 0 SMTP - - - -
2007-04-06 12:09:58 99.999.6.254 nagios-nms01 SMTPSVC1 myweb10
99.999.6.75 0 QUIT - nagios-nms01 240 0 58 4 0 SMTP - - - -
2007-04-06 12:14:35 99.999.6.254 nagios-nms01 SMTPSVC1 myweb10
99.999.6.75 0 HELO - +nagios-nms01 999 0 36 17 0 SMTP - - - -
2007-04-06 12:14:35 99.999.6.254 nagios-nms01 SMTPSVC1 myweb10
99.999.6.75 0 QUIT - nagios-nms01 240 0 58 4 0 SMTP - - - -
2007-04-06 12:15:19 99.999.6.254 kgsinms07.net.gsi SMTPSVC1 myweb10
99.999.6.75 0 HELO - +kgsinms07.net.gsi 999 0 36 22 0 SMTP - - - -
2007-04-06 12:15:19 99.999.6.254 kgsinms07.net.gsi SMTPSVC1 myweb10
99.999.6.75 0 MAIL - +FROM:++ 501 0 27 12 0 SMTP - - - -
2007-04-06 12:15:19 99.999.6.254 kgsinms07.net.gsi SMTPSVC1 myweb10
99.999.6.75 0 QUIT - kgsinms07.net.gsi 240 0 58 4 0 SMTP - - - -
2007-04-06 12:19:05 99.999.6.254 nagios-nms01 SMTPSVC1 myweb10
99.999.6.75 0 HELO - +nagios-nms01 999 0 36 17 0 SMTP - - - -
2007-04-06 12:19:05 99.999.6.254 nagios-nms01 SMTPSVC1 myweb10
99.999.6.75 0 QUIT - nagios-nms01 240 0 58 4 0 SMTP - - - -
2007-04-06 12:20:53 999.0.0.1 myweb10 SMTPSVC1 myweb10 999.0.0.1 0
HELO - +myweb10 999 0 33 14 0 SMTP - - - -
2007-04-06 12:20:53 999.0.0.1 myweb10 SMTPSVC1 myweb10 999.0.0.1 0
MAIL - +FROM:<+webmaster@mycompany.com> 999 0 50 38 16 SMTP - - - -
2007-04-06 12:20:53 999.0.0.1 myweb10 SMTPSVC1 myweb10 999.0.0.1 0
RCPT - +TO:<wwwwwwwwww.DeleteThis@manga.com.ru> 999 0 36 33 0 SMTP - - - -
2007-04-06 12:20:53 999.0.0.1 myweb10 SMTPSVC1 myweb10 999.0.0.1 0
DATA - +<8b340db47f65f71b7afcee61cc500206.DeleteThis@www.mycompany.com> 999 0 138
1538 0 SMTP - - - -
2007-04-06 12:20:53 999.0.0.1 myweb10 SMTPSVC1 myweb10 999.0.0.1 0
QUIT - myweb10 240 16 58 4 0 SMTP - - - -
2007-04-06 12:20:58 217.20.163.8 OutboundConnectionResponse SMTPSVC1
myweb10 - 25 - - 220+mx2.mymail-in.net+ESMTP+Postfix 0 0 35 0 2593
SMTP - - - -
2007-04-06 12:20:58 217.20.163.8 OutboundConnectionCommand SMTPSVC1
myweb10 - 25 EHLO - myweb10 0 0 4 0 2593 SMTP - - - -
2007-04-06 12:20:58 217.20.163.8 OutboundConnectionResponse SMTPSVC1
myweb10 - 25 - - 999-mx2.mymail-in.net 0 0 21 0 2765 SMTP - - - -
2007-04-06 12:20:58 217.20.163.8 OutboundConnectionCommand SMTPSVC1
myweb10 - 25 MAIL - FROM:<webmaster.DeleteThis@mycompany.com>+SIZE=1745 0 0 4 0
2765 SMTP - - - -
2007-04-06 12:20:58 217.20.163.8 OutboundConnectionResponse SMTPSVC1
myweb10 - 25 - - 999+2.1.0+Ok 0 0 12 0 2937 SMTP - - - -
2007-04-06 12:20:58 217.20.163.8 OutboundConnectionCommand SMTPSVC1
myweb10 - 25 RCPT - TO:<wwwwwwwwww.DeleteThis@manga.com.ru> 0 0 4 0 2937 SMTP - -
- -
2007-04-06 12:20:58 217.20.163.8 OutboundConnectionResponse SMTPSVC1
myweb10 - 25 - - 999+2.1.5+Ok 0 0 12 0 3109 SMTP - - - -
2007-04-06 12:20:58 217.20.163.8 OutboundConnectionCommand SMTPSVC1
myweb10 - 25 DATA - - 0 0 4 0 3109 SMTP - - - -
2007-04-06 12:20:58 217.20.163.8 OutboundConnectionResponse SMTPSVC1
myweb10 - 25 - - 354+End+data+with+<CR><LF>.<CR><LF> 0 0 35 0 3281
SMTP - - - -
2007-04-06 12:20:58 217.20.163.8 OutboundConnectionResponse SMTPSVC1
myweb10 - 25 - - 999+2.0.0+Ok:+queued+as+3C74511C337 0 0 35 0 3453
SMTP - - - -
2007-04-06 12:20:58 217.20.163.8 OutboundConnectionCommand SMTPSVC1
myweb10 - 25 QUIT - - 0 0 4 0 3453 SMTP - - - -
2007-04-06 12:20:59 217.20.163.8 OutboundConnectionResponse SMTPSVC1
myweb10 - 25 - - 221+2.0.0+Bye 0 0 13 0 3625 SMTP - - - -
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Newba

External


Since: Apr 05, 2007
Posts: 3



(Msg. 5) Posted: Fri Apr 06, 2007 6:24 am
Post subject: Re: SMTP mail fails despite successful SmtpDiag results [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Oh wow...It can send to myotheraddress RemoveThis @thesameoffice.com! I just got
my first successful message delivered! Smile
I wonder if the reason why it couldn't send to myaddress RemoveThis @theoffice.com
is that the domain for our office email is the same as the one for
this web server, so it thinks it should send it to itself (?).
 >> Stay informed about: SMTP mail fails despite successful SmtpDiag results 
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Steve Schofield

External


Since: Nov 26, 2006
Posts: 221



(Msg. 6) Posted: Fri Apr 06, 2007 1:28 pm
Post subject: Re: SMTP mail fails despite successful SmtpDiag results [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Do the MX records point to this box? If this an exchange box, I'd check the
configuration inside System Manager.

--

Thank you,

Steve Schofield
Windows Server MVP - IIS
ASPInsider Member - MCP

http://www.orcsweb.com/
Managed Complex Hosting
#1 in Service and Support

"Newba" <jonaanoj RemoveThis @aol.com> wrote in message
news:1175865896.189213.225610@n59g2000hsh.googlegroups.com...
> Oh wow...It can send to myotheraddress RemoveThis @thesameoffice.com! I just got
> my first successful message delivered! Smile
> I wonder if the reason why it couldn't send to myaddress RemoveThis @theoffice.com
> is that the domain for our office email is the same as the one for
> this web server, so it thinks it should send it to itself (?).
>
 >> Stay informed about: SMTP mail fails despite successful SmtpDiag results 
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