A Moral Dilemma

Fat Sam wrote:

 > If you were in our situation, what would you do?......

You are asking in the wrong place. Call your supplier and ask THEM what
you should do about it.<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: A Moral Dilemma 

"Fat Sam" <janetandmas.TakeThisOut@btinternet.com> wrote in
news:2rqndoF1dkjtpU1@uni-berlin.de:

 > Today, I received a package of stuff from one of our suppliers.....It
 > was new stocks of little things like Tamagotchi keyrings, LED Torch
 > keyrings and carabina's, and wee keyring clock torches that project
 > the time onto a wall.....They're the things we give away as a free
 > gift to every customer....
 >
 > I opened the package and discovered they've sent us twice as much
 > stuff as we've actually paid for.....
 >
 > If you were in our situation, what would you do?......

If it's a supplier you intend/desire to develop a long and profitable
relationship with, get in touch with them right away and tell them what
happened. For all you know, they might have sent it to you as a
gift/encouragement for more business, but the up-front honesty would
definitely score some brownie points


--
Marc Bissonnette
CGI / Database / Web Management Tools: <a style='text-decoration: underline;' href="http://www.internalysis.com" target="_blank">http://www.internalysis.com</a>
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 >> Stay informed about: A Moral Dilemma 

On Mon, 27 Sep 2004 15:42:03 +0100, "Fat Sam"
<janetandmas RemoveThis @btinternet.com> wrote:

 >Today, I received a package of stuff from one of our suppliers.....It was
 >new stocks of little things like Tamagotchi keyrings, LED Torch keyrings and
 >carabina's, and wee keyring clock torches that project the time onto a
 >wall.....They're the things we give away as a free gift to every
 >customer....
 >
 >I opened the package and discovered they've sent us twice as much stuff as
 >we've actually paid for.....
 >
 >If you were in our situation, what would you do?......

No dilemma. Treat them the way you'd want them to treat you if you
made a similar mistake. Call them and let them know. The worst that
happens is that they give you a choice between paying or returning the
extras (at their shipping cost, obviously) - in which case you are no
worse off than if you didn't make the mistake. Not only is it the
morally correct thing to do, but it lets them know that you are a good
person to do business with.<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: A Moral Dilemma 

Fat Sam wrote:

 > Today, I received a package of stuff from one of our suppliers.....It
 > was new stocks of little things like Tamagotchi keyrings, LED Torch
 > keyrings and carabina's, and wee keyring clock torches that project
 > the time onto a wall.....They're the things we give away as a free
 > gift to every customer....
 >
 > I opened the package and discovered they've sent us twice as much
 > stuff as we've actually paid for.....
 >
 > If you were in our situation, what would you do?......

Keep it.

Probably more hassle for both parties to do anything about it.

--
Charles Sweeney
<a style='text-decoration: underline;' href="http://CharlesSweeney.com" target="_blank">http://CharlesSweeney.com</a><!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: A Moral Dilemma 

In article <2rqndoF1dkjtpU1 DeleteThis @uni-berlin.de>, janetandmas DeleteThis @btinternet.com
says...
 > Today, I received a package of stuff from one of our suppliers.....It was
 > new stocks of little things like Tamagotchi keyrings, LED Torch keyrings and
 > carabina's, and wee keyring clock torches that project the time onto a
 > wall.....They're the things we give away as a free gift to every
 > customer....
 >
 > I opened the package and discovered they've sent us twice as much stuff as
 > we've actually paid for.....
 >
 > If you were in our situation, what would you do?......
 >
 >
 >
If you even have to ask, then you know the answer.

Honesty is always the best policy.<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: A Moral Dilemma 

MGW wrote:

 > On Mon, 27 Sep 2004 15:42:03 +0100, "Fat Sam"
 > <janetandmas RemoveThis @btinternet.com> wrote:
 >
  >>Today, I received a package of stuff from one of our suppliers.....It
  >>was new stocks of little things like Tamagotchi keyrings, LED Torch
  >>keyrings and carabina's, and wee keyring clock torches that project
  >>the time onto a wall.....They're the things we give away as a free
  >>gift to every customer....
  >>
  >>I opened the package and discovered they've sent us twice as much
  >>stuff as we've actually paid for.....
  >>
  >>If you were in our situation, what would you do?......
 >
 > No dilemma. Treat them the way you'd want them to treat you if you
 > made a similar mistake. Call them and let them know. The worst that
 > happens is that they give you a choice between paying or returning the
 > extras (at their shipping cost, obviously) - in which case you are no
 > worse off than if you didn't make the mistake. Not only is it the
 > morally correct thing to do, but it lets them know that you are a good
 > person to do business with.

Hey, it's SUPPLIERS we're talking about here! They wouldn't think twice
about making a killing at your expense if they could get away with it!

Generally I find suppliers to be a pain, phoning all the time, sending
reps round, a fucking nuisance, so it's good to get one over on them.

Having said that, the stuff Sam is talking about is ten-a-penny, they
probably just chuck handfuls of them into the boxes.

--
Charles Sweeney
<a style='text-decoration: underline;' href="http://CharlesSweeney.com" target="_blank">http://CharlesSweeney.com</a><!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: A Moral Dilemma 

Fat Sam wrote:
 > Today, I received a package of stuff from one of our suppliers.....It was
 > new stocks of little things like Tamagotchi keyrings, LED Torch keyrings and
 > carabina's, and wee keyring clock torches that project the time onto a
 > wall.....They're the things we give away as a free gift to every
 > customer....
 >
 > I opened the package and discovered they've sent us twice as much stuff as
 > we've actually paid for.....
 >
 > If you were in our situation, what would you do?......
 >
 >

Send one to Miranda.

--


x theSpaceGirl (miranda)

# lead designer @ <a style='text-decoration: underline;' href="http://www.dhnewmedia.com" target="_blank">http://www.dhnewmedia.com</a> #
# remove NO SPAM to email, or use form on website #<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: A Moral Dilemma 

"Els" <els.aNOSPAM RemoveThis @tiscali.nl> wrote in message
news:Xns9571AB0CF68A5Els@130.133.1.4...
 > Fat Sam wrote:
 >
  > > Today, I received a package of stuff from one of our
  > > suppliers.....It was new stocks of little things like
  > > Tamagotchi keyrings, LED Torch keyrings and carabina's, and
  > > wee keyring clock torches that project the time onto a
  > > wall.....They're the things we give away as a free gift to
  > > every customer....
  > >
  > > I opened the package and discovered they've sent us twice
  > > as much stuff as we've actually paid for.....
  > >
  > > If you were in our situation, what would you do?......
 >
 > Me? I'd give 'em a phonecall about it.

That was my first thought......They've always been great with us, so chances
are they'll just say "Oh dear, our mistake, you might as well hang onto the
stuff"......

--
Sam.
<a style='text-decoration: underline;' href="http://www.doohickeys.co.uk" target="_blank">www.doohickeys.co.uk</a>
For Desirable Devices<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: A Moral Dilemma 

Fat Sam wrote:

 > "Els" <els.aNOSPAM.DeleteThis@tiscali.nl> wrote in message
 > news:Xns9571AB0CF68A5Els@130.133.1.4...
  >> Fat Sam wrote:
  >>
   >> > Today, I received a package of stuff from one of our
   >> > suppliers.....It was new stocks of little things like
   >> > Tamagotchi keyrings, LED Torch keyrings and carabina's,
   >> > and wee keyring clock torches that project the time onto
   >> > a wall.....They're the things we give away as a free
   >> > gift to every customer....
   >> >
   >> > I opened the package and discovered they've sent us
   >> > twice as much stuff as we've actually paid for.....
   >> >
   >> > If you were in our situation, what would you do?......
  >>
  >> Me? I'd give 'em a phonecall about it.
 >
 > That was my first thought......They've always been great
 > with us, so chances are they'll just say "Oh dear, our
 > mistake, you might as well hang onto the stuff"......

And even if not and you have to pay for the second half too,
still saves the packing/posting costs

--
Els
<a style='text-decoration: underline;' href="http://locusmeus.com/" target="_blank">http://locusmeus.com/</a>
Sonhos vem. Sonhos vão. O resto é imperfeito.
- Renato Russo -<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: A Moral Dilemma 

"Marc Bissonnette" <dragnet RemoveThis @internalysis.com> wrote in message
news:Xns95716E1A8A852dragnetinternalysisc@207.35.177.134...
 > "Fat Sam" <janetandmas RemoveThis @btinternet.com> wrote in
 > news:2rqndoF1dkjtpU1@uni-berlin.de:
 >
  > > Today, I received a package of stuff from one of our suppliers.....It
  > > was new stocks of little things like Tamagotchi keyrings, LED Torch
  > > keyrings and carabina's, and wee keyring clock torches that project
  > > the time onto a wall.....They're the things we give away as a free
  > > gift to every customer....
  > >
  > > I opened the package and discovered they've sent us twice as much
  > > stuff as we've actually paid for.....
  > >
  > > If you were in our situation, what would you do?......
 >
 > If it's a supplier you intend/desire to develop a long and profitable
 > relationship with, get in touch with them right away and tell them what
 > happened. For all you know, they might have sent it to you as a
 > gift/encouragement for more business, but the up-front honesty would
 > definitely score some brownie points

I was leaning that way to be honest...... We made a mistake a few months
ago, and sent out two room-to-room TV signal senders to a customer who only
ordered one..... He actually phoned us up and told us about our cock up, and
told us he was so impressed by the first one he'd received that he was going
to buy another one anyway, so he gave us his card details there and then so
we could take payment for it.......

Honesty like that is a rare thing indeed, and the world would be a much
nicer place if tehre was more of it.....

I suppose that's probably a record for the worlds fastest mail order
delivery time.....He received his signal sender a whole day before he
ordered it or paid for it....LOL

--
Sam.
<a style='text-decoration: underline;' href="http://www.doohickeys.co.uk" target="_blank">www.doohickeys.co.uk</a>
For Desirable Devices<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: A Moral Dilemma 

"Fat Sam" <janetandmas.DeleteThis@btinternet.com> wrote in
news:2rqoqtF1cmj8gU1@uni-berlin.de:

 >
 > "Marc Bissonnette" <dragnet.DeleteThis@internalysis.com> wrote in message
 > news:Xns95716E1A8A852dragnetinternalysisc@207.35.177.134...
  >> "Fat Sam" <janetandmas.DeleteThis@btinternet.com> wrote in
  >> news:2rqndoF1dkjtpU1@uni-berlin.de:
  >>
   >> > Today, I received a package of stuff from one of our
   >> > suppliers.....It was new stocks of little things like Tamagotchi
   >> > keyrings, LED Torch keyrings and carabina's, and wee keyring clock
   >> > torches that project the time onto a wall.....They're the things we
   >> > give away as a free gift to every customer....
   >> >
   >> > I opened the package and discovered they've sent us twice as much
   >> > stuff as we've actually paid for.....
   >> >
   >> > If you were in our situation, what would you do?......
  >>
  >> If it's a supplier you intend/desire to develop a long and profitable
  >> relationship with, get in touch with them right away and tell them
  >> what happened. For all you know, they might have sent it to you as a
  >> gift/encouragement for more business, but the up-front honesty would
  >> definitely score some brownie points
 >
 > I was leaning that way to be honest...... We made a mistake a few
 > months ago, and sent out two room-to-room TV signal senders to a
 > customer who only ordered one..... He actually phoned us up and told
 > us about our cock up, and told us he was so impressed by the first one
 > he'd received that he was going to buy another one anyway, so he gave
 > us his card details there and then so we could take payment for
 > it.......

 > Honesty like that is a rare thing indeed, and the world would be a
 > much nicer place if tehre was more of it.....

Ah, well, there you go: Since the Karmic balance is already tipped in
your favour, you're almost *obligated* to call the supplier and inform
them of the mess-up, just to keep the good Karma going

--
Marc Bissonnette
CGI / Database / Web Management Tools: <a style='text-decoration: underline;' href="http://www.internalysis.com" target="_blank">http://www.internalysis.com</a>
Looking for a new ISP? <a style='text-decoration: underline;' href="http://www.canadianisp.com" target="_blank">http://www.canadianisp.com</a><!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: A Moral Dilemma 

"Els" <els.aNOSPAM RemoveThis @tiscali.nl> wrote in message
news:Xns9571AE795A1A5Els@130.133.1.4...
 > Fat Sam wrote:
 >
  > > "Els" <els.aNOSPAM RemoveThis @tiscali.nl> wrote in message
  > > news:Xns9571AB0CF68A5Els@130.133.1.4...
   > >> Fat Sam wrote:
   > >>
   > >> > Today, I received a package of stuff from one of our
   > >> > suppliers.....It was new stocks of little things like
   > >> > Tamagotchi keyrings, LED Torch keyrings and carabina's,
   > >> > and wee keyring clock torches that project the time onto
   > >> > a wall.....They're the things we give away as a free
   > >> > gift to every customer....
   > >> >
   > >> > I opened the package and discovered they've sent us
   > >> > twice as much stuff as we've actually paid for.....
   > >> >
   > >> > If you were in our situation, what would you do?......
   > >>
   > >> Me? I'd give 'em a phonecall about it.
  > >
  > > That was my first thought......They've always been great
  > > with us, so chances are they'll just say "Oh dear, our
  > > mistake, you might as well hang onto the stuff"......
 >
 > And even if not and you have to pay for the second half too,
 > still saves the packing/posting costs

True, and we'd have been ordering another batch in two weeks time again
anyway......<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: A Moral Dilemma 

Spake Els unto thee:

 > And even if not and you have to pay for the second half too,
 > still saves the packing/posting costs

Either that or Sam will be stuck with twice as many white elephants that
he can't shift for love nor money!

--
Dylan Parry
<a style='text-decoration: underline;' href="http://webpageworkshop.co.uk" target="_blank">http://webpageworkshop.co.uk</a> - FREE Web tutorials and references<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: A Moral Dilemma