"Sam Manson" <aaaaaa RemoveThis @xxxxxx.com> wrote in message
news:Xns9499E319BB7645485478i56fj6r566t5@66.185.95.104...
>
> I just transferred my domain registrar and host and the email settings
> have been changed to 1and1.com's email service even though I have an email
> from 1and1.com assuring me they would not change anything. 
>
> I reset the mx record and mail is working fine now. However no one can
> access their email accounts, apparently because the cname has changed. I
> am pasting some info on this from everyone.nets site at the bottom of this
> post. I do have the fully branded email service they talk about, so does
> this other site disasterarea.org, I set it up for them years ago.
>
> I am having a time with this cname thing. The email service is
> everyone.net and I have tried many ways to find what the cname is
> presently set to with no success. This other site, disasterarea.org has
> the exact same service and I am trying to check their cname to see what it
> is set to. I get "no CNAME records exist". I get the same thing for all
> other everyone.net email sites I have tried. I just do an advanced Google
> links search, for everyone.net and find lots of them.
>
> Is the cname not accessible or is it truly not set to anything, or is
> <a style='text-decoration: underline;' href="http://www.dnsstuff.com" target="_blank">http://www.dnsstuff.com</a> even working? I have tried several others,
DNStuff is working just fine as a dig will show, the report from the link
you have below tells the correct story as other results do also
> analogX, Demon Internet Internet Query Tools, but these services that
> search cname are scarce. I have the latest Sam Spade and even Solar Winds
> but can't seem to find this cname info from disasterarea.org.
>
<font color=purple> > <a style='text-decoration: underline;' href="http://www.dnsreport.com/tools/dnsreport.ch?domain=www.disasterarea.org</font" target="_blank">http://www.dnsreport.com/tools/dnsreport.ch?domain=www.disasterarea.org</font</a>>
>
>
> Then I have to figure out how to change it back at 1and1.com?
You shouldnt have to change anything back
You do seem to have a bit of a mix though and not explained clearly.
You say your domain is hosted at 1 and 1
You say you are using 1 and 1s mail service
Why are you not using your own (virtual) mail server (supplied with most
hosting)
Then you indicate the problem is with everyone.net mail server
You do need to focus I think and decide which service you are using and work
on that one first. Then if you wish to add others do so once one is working
ok.
Perhaps I have mis understood but that is how I have read your post.
>
> Any suggestions would be much appreciated.
>
>
> =============everyone.net cname info========================
>
> Issues with CNAME setting
>
> - My end-users cannot access the email service; they receive a Page Not
> Found error.
Hmmm, daylight - are you now talking about browser based web mail?
AND are you talking about end users not being able to reach the web mail
site?
Two different scenarios.
1. email not working
2. people cannot get to a web site.
This part of your problem at least looks like an url problem. It is not an
e-mail problem (although, of course if your end users cannot get to the site
they cannot get their e-mail which then 'does' become a problem)
Have you got the correct url?
Does your dns have an A record pointing to the correct url?
> - My end-users are getting a Page Not Displayed when trying to log in.
>
> The most likely reason why your end-users see this error is because of
> problems with the CNAME setting. If your web address URL ends with
> mail.everyone.net (e.g. <a style='text-decoration: underline;' href="http://yourchoice.mail.everyone.net" target="_blank">http://yourchoice.mail.everyone.net</a>) you do NOT
> have a fully branded CNAME setting.
>
> For partners who have a fully branded Web address, you must work with your
> host to verify the CNAME setting. Everyone.net does not have access to
> update or modify your DNS file. Please confirm that your host has created
> the following CNAME record:
>
> yourCNAME.com. IN CNAME siteurl.everyone.net.
>
> In the future, your HOST will be responsible to maintain this CNAME
> setting. If this URL becomes unavailable in the future, please work with
> your host.
>
> Note: Anytime you change your Web Address URL, you must return to the
> Control Center to copy the new HTML code for your login box.
>
> To eliminate this problem, we strongly suggest that you use a co-branded
> Web address, such as
>
> <a style='text-decoration: underline;' href="http://yourchoice.mail.everyone.net," target="_blank">http://yourchoice.mail.everyone.net,</a> where no DNS update are required.
>
To address this problem I would need to have a look at everyone.net's html
login code but you should be able to work it out
1. The must have provided you with an URL to reach the site (web mail)
2. If you need to record that info in your dns record it would be one
instance where the use of a cname is ok.
In this case you would need to set up the cname as they explain above.
However, I would make the note - it is NOT a MX record as you seem to think.
> How do I get a fully branded Web address URL?
> The Everyone.net no longer offers the option to select a fully branded Web
> address (CNAME). To get a fully branded domain, you must subscribe to one
> of our paid premium services.
************************************************
Everything below here relates to MX records and NOT to the IN records
required for the above.
************************************************
First of all you should NOT need a cname!
cnames except for the purpose for which they are meant should be AVOIDED!
AND they are not normally needed for standard web hosting purposes.
While the rfc says cnames 'can' be used for mx records it needs to be
mentioned that doing so should only be done very carefully and with regard
to the additional tequirements of zone RR's that contain cnames
Specifically, there are three restrictions to using cnames
1. A cname cannot have the same name as any other record
2. A name that has a cname cannot have sub-domains
3. A name that has a cname record cannot appear in any other record such as
an MX or NS, An exception to this is another cname record given that cnames
can be chained.
To avoid the above problems
Your dns mail settings should look something like this
yourname.com A xxx.xxx.xxx.xxx (IP#)
mail.yourname.com A xxx.xxx.xxx.xxx (IP#)
yourname.com MX mail.yourname.com
As you are using or appear to be using a third party mail server (why?) then
your MX records should look something like
sitemail.everone.net A 216.200.145.35
yourname.com MX sitemail.everyone.net
The above is assuming that you are using the mail server sitemail at
everyone.net even though your email address is
you RemoveThis @yourname.com
I have just noted that you are really talking about everyone.net web mail
for your end users.
The above is only about your own e-mail from a mail server at your host.
All the above still applies for your dns records but you will also need to
add the cname record for everyone.net siteurl
disasterarea.org MX record is set up as above and is 100% correct.
I hope the above helps - if not come back
--
bildanet
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