Hi Jeff
If you have an ISAP filter causing the IIS Admin service to crash, you can
use the IIS Debug Tools to capture a dump for IIS analysis. If you are
familiar with WinDBG, you can obtain symbols and more information at:
http://www.microsoft.com/whdc/devtools/debugging/default.mspx
If you are not familiar with the debugging process, you can contact
Microsoft Developer Support for IIS at 1-800-936-5800.
To create a crash dump:
1. Please go to
www.microsoft.com/downloads and search using IIS for the
product and "Debug" as keyword.
2. Download the IIS Crash / Hang Agent & IIS Dump utility to your machine.
3. Double click to install the tools to c:\iisdebugtools (you will need to
re-start IIS)
4. In the installation folder, find and backup the file called
IISCHAgent.ini such as Original_IISCHAgent.ini
5. Open the IISCHAgent.ini file in Notepad
6. Make sure the Crash section looks as follows:
[CrashAgent]
Enable=1
LogLocation=%SystemDrive%\iisdebugtools\logs
MaxLogFiles=10
;PreActionCommand= iisdump.exe -i -o c:\folder1
7. Make sure the Hang section is not available as follows:
;[HangAgent]
;Enable=1
;LogLocation=%SystemDrive%\iisdebugtools\logs
;MaxLogFiles=10
;WriteLog=1
;RequestTimeLimit=30
;ActionCommand=C:\IISDebugTools\iisdump.exe
;MaxActionsAllowed=1
8. Go to a command prompt and navigate to IISDebugTools folder:
cd\IISDebugTools
Type: iisdump.exe -i -o c:\folder1
Where folder1 is a location where you want the dump files to be created.
Files could be 20MB - 500MB in size.
Minimize the command prompt window, do not close it! And wait until IIS
Admin crashes again. The dumps will be generated automatically. The
command needs to be done at the server console not via Terminal Server and
please make sure the dump file creation process completes 100%.
Best Regards,
Jannette
Microsoft IIS Support Engineer
jatiles.RemoveThis@online.microsoft.com
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