<vent>
I signed up with Authorize.NET through Wells Fargo. Later I closed the
account through Wells Fargo on Oct 1st 2006. Authorize.NET charged me
for the month of October. I called and went through their "refund"
process which required me to have my bank fax a letter saying I closed
my account on the 1st of October. In my opinion I shouldn't have had
to go through that step. But anyways...
My refund was denied for an undisclosed reason. I called to get the
reason... and had to file a "ticket" to get a manager to call me back
and explain the reason.
No one ever called.
I called back a few weeks later... and found out they had sent my $45
bill to a collections agency! At that point I was unable to pay the
bill through Authorize.Net and instead had to deal with the collections
agency. And, again, I was unable to talk to a manager. The front line
phone support people must be told specifically to not forward any calls
directly to a manager... or someone that can actually help. Either
that or they have so many issues that their managers are inundated with
calls... and don't have time.
Bottom line is... I will never ever use Authorize.Net. And if you are
signing up for credit card payments through Wells Fargo... make sure it
isn't through Authorize.Net because their working relationship is
essentially non-existent. Unfortunately they make it seem like the two
work well together. But again, they are not willing to talk to each
other. Most of the Wells Fargo people I talked to didn't even know who
Authorize.Net was.
</vent>
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