24/7 Customer Support Services? (email response and chat)

There's a possibility that there could be much more complex queries, but I
guess they could always forward those to me. I am much more interested in
providing on demand answers to sales and general technical questions. All
billing would be handled on my back end.

I think I could provide a detailed FAQ for the operator to handle most of
the above scenarios. Do you have any other recommendations other than
thelivehelp.com?

"William Tasso" <ngx.RemoveThis@tbdata.com> wrote in message
news:bfeqok$dvv99$1@ID-139074.news.uni-berlin.de...
 > Jim Jones wrote:
  > > I am looking to outsource my customer support (primarily sales, a
  > > general technical questions). The only company I have found thus far
<font color=green>  > > is <a style='text-decoration: underline;' href="http://www.thelivehelp.com/packages.php</font" target="_blank">http://www.thelivehelp.com/packages.php</font</a>>
  > >
  > > Does anyone else utilize a company such as this? Any other
  > > recommendations? Do you find that by providing the prospective
  > > customer a direct link to a sales representative, that your sales
  > > have increases?
  > >
 >
 > Outsourcing can work well for some products/services. Others need more
 > skilled telephone operators. You don't tell what your line of business is
 > or the volume of traffic so it's difficult to suggest more. For example:
 > will your telephone team need to take orders/process c/cards? will they
need
 > to answer detailed technical queries?
 >
 > --
<font color=purple> > William Tasso - <a style='text-decoration: underline;' href="http://www.WilliamTasso.com</font" target="_blank">http://www.WilliamTasso.com</font</a>>
 >
 ><!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: 24/7 Customer Support Services? (email response and chat) 

"Jim Jones" <jjones DeleteThis @aantix.com> wrote in message
news:CfDSa.974$N82.82273@news.uswest.net...
 > There's a possibility that there could be much more complex queries, but I
 > guess they could always forward those to me. I am much more interested in
 > providing on demand answers to sales and general technical questions. All
 > billing would be handled on my back end.
 >
 > I think I could provide a detailed FAQ for the operator to handle most of
 > the above scenarios. Do you have any other recommendations other than
 > thelivehelp.com?


We've researched bobcares.com, actsupport.com and several others. I've yet
to be impressed enough to trust them with my customers. If you want to
outsource your support, you're going to have to pay a decent amount of $$$.
If you're looking to save money on support, outsourcing isn't the way to do
it.

--Tina
--
<a style='text-decoration: underline;' href="http://www.AffordableHOST.com" target="_blank">http://www.AffordableHOST.com</a> - hosting since 1997
Cpanel, Multi-Acct., Resellers, Server Pkgs., $5.95 and up.
Newsgroup 20% Discount Code/Coupon: newsgroup<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: 24/7 Customer Support Services? (email response and chat) 

Jim Jones wrote:
 > "William Tasso" <ngx.RemoveThis@tbdata.com> wrote in message
 > news:bfeqok$dvv99$1@ID-139074.news.uni-berlin.de...
  >> Jim Jones wrote:
   >>> I am looking to outsource my customer support (primarily sales, a
   >>> general technical questions). The only company I have found thus
<font color=brown>   >>> far is <a style='text-decoration: underline;' href="http://www.thelivehelp.com/packages.php</font" target="_blank">http://www.thelivehelp.com/packages.php</font</a>>
   >>>
   >>> Does anyone else utilize a company such as this? Any other
   >>> recommendations? Do you find that by providing the prospective
   >>> customer a direct link to a sales representative, that your sales
   >>> have increases?
   >>>
  >>
  >> Outsourcing can work well for some products/services. Others need
  >> more skilled telephone operators. You don't tell what your line of
  >> business is or the volume of traffic so it's difficult to suggest
  >> more. For example: will your telephone team need to take
  >> orders/process c/cards? will they need to answer detailed technical
  >> queries?
 >
 > There's a possibility that there could be much more complex queries,
 > but I guess they could always forward those to me. I am much more
 > interested in providing on demand answers to sales and general
 > technical questions. All billing would be handled on my back end.
 >
 > I think I could provide a detailed FAQ for the operator to handle
 > most of the above scenarios. Do you have any other recommendations
 > other than thelivehelp.com?
 >

I just checked by livehelp and guess that you must be running a hosting
service in the USA - sorry, I have no contacts over there but generally ...
have you considered taking on someone to handle these calls for you? with
modern telephony services they can work part time from home. the right
person/people will help your business without costing a small fortune.

it's a common dilemma - I'd like to know how it pans out for you - I'm
considering something similar right now.

--
William Tasso - <a style='text-decoration: underline;' href="http://www.WilliamTasso.com" target="_blank">http://www.WilliamTasso.com</a><!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: 24/7 Customer Support Services? (email response and chat)